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Debuting at HITEC 2025, Agilysys Book With S.P.E.N.D. Lets Guests Reserve Package Entitlements With Zero Staff Involvement

via Business Wire

– Breakthrough solution increases ancillary revenue and guest personalization –

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software and services, today announced the launch of Agilysys Book with S.P.E.N.D. (Stay Package Entitlement New Dynamic), a technology breakthrough that increases ancillary revenue and guest personalization by simplifying how hotels sell and fulfill packages. HITEC attendees can see the solution in Booth #1611 in the Indiana Convention Center during the June 17 – 19 exhibition days.

Agilysys Book with S.P.E.N.D. enables guests to reserve all entitlements in a package — from spa and golf to dining and activities and tours — in a single, guided online experience without requiring calls, emails or manual coordination with a property’s staff. Other booking systems cannot deliver this convenience because they lack the technology to see real-time availability and make reservations in the different systems that manage included entitlements.

Key benefits for hoteliers include:

  • Ancillary revenue increases when guests accept real-time upsell offers during booking
  • Heightened guest personalization and convenience, as guests booking packages can select entitlements and itineraries for each guest in the booking during one online session and receive consolidated itineraries reflecting all reservations for each guest
  • Improved guest satisfaction through curated selection views and prompts that ensure guests reserve all due entitlements without inadvertently selecting items outside the package that incur additional costs
  • Reduced operational overhead as staff do not need to fulfill package entitlements
  • Improved staff insights resulting from being able to view the same consolidated itinerary as guests without having to check multiple systems
  • Automated and simplified package management as packages are no longer promoted when any included entitlement becomes fully reserved
  • Scalability across all property types, from luxury resorts to midscale and urban hotels

“Agilysys Book with S.P.E.N.D. empowers properties to monetize experiences by offering compelling package bookings while simplifying execution,” said Frank Pitsikalis, SVP of Product Strategy at Agilysys. “Offering packages without creating more work for call centers and guest-facing staff is a step-level revenue advantage and a win-win for guest satisfaction and operational efficiency,” he added.

Agilysys Book with S.P.E.N.D. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems.

About Agilysys, Inc. (www.agilysys.com)

Agilysys exclusively delivers state-of-the-art hospitality software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities, or together in a coordinated ecosystem that unifies data and workflows across a property, to equip staff members to delight guests, improve efficiency and grow margins.

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